Heart Of Darkness :: essays research papers

The infinite battle between good and evil can destroy, refine, or rebuild the human soul by means of choice. However, good is stronger than evil and someday, the power of good will dominate. In the novel Heart of Darkness, Conrad illustrates pure evil and its capability to consume one’s soul. The title Heart of Darkness symbolizes the true evil in man, the improper use of knowledge and the downfall of civilization. “I’ve seen the devil of violence, and the devil of greed, and the devil of hot desire; but by all stars! These were strong, lusty, red-eyed devils, that swayed and drove men—men, I tell you.'; (Conrad, 81). Violence, greed and passionate desires are elements that help unleash the evil that lurks in man, which symbolizes the Heart of Darkness. The character change of Kurtz is an example of this evil. Kurtz is first describe as “a very remarkable person'; by the accountant. "Mr. Kurtz was at present in charge of a trading post, a very important one, in the ivory-country,… Sends in as much ivory as all the others put together." (Conrad, 84) However, when Kurtz experience power, greed overcomes him and he uses his intelligence and violence to accomplish his passionate desire. “ He is an emissary of pity and science and progress; and devil knows what else.'; (Conrad, 92). It is believed that there is evil in everyone and it can be triggered by mere stupidity of man. The evil in Kurtz is unleashed because he choose his deep desires for ivory and did not look ahead in the future of what will become of him. Consequently, his soul is consumed for eternal damnation. "The improper use of knowledge is another example that symbolizes the Heart of Darkness. One of Kurtz’s advantages is his deep voice and his ability to speak. That man could talk. He electrified large meetings. He had faith-don’t you see? –he had the faith. He could get himself to believe anything-anything. He would have been a splendid leader of an extreme party." (Conrad, 151) Kurtz used his knowledge about the weather and his power of speech to manipulate the natives into believing that he was a god. "He was not afraid of the natives; they would not stir till Mr. Kurtz gave the word. His ascendancy was extraordinary. The camps of these people surrounded the place, and the chiefs came everyday and they would crawl… ‘I don’t want to know anything of the ceremonies used when approaching Mr.

My grandfather

Few events impact the lives of humans as war.   The United States found itself in many wars during the twentieth century, in every corner of the world.   The common trait throughout all these wars was that they were fought by young men, many of whom had little political education or any idea why they were fighting.   My grandfather, Francisco Martin, was one of these young men, as he fought in the Korean War.   Through the violence and the confusion, he survived to create a family and life of peace, though the memories of the war always stayed with him. My grandfather was born in Puerto Rico in 1930, and was still a young man when the Korean War broke out.   As a twenty-year-old college student at the University of Puerto Rico, Francisco knew very little about Korea, save for what he learned in history class.   After World War II, in a 1945 agreement reached by the allies at the Potsdam Conference, Korea was divided along the 38th Parallel into North and South Korea.   It was an early indicator of what would become the Cold War, as the communist Soviet Union would occupy North Korea and South Korea would be occupied by the democratic U.S. forces. However, only five short years later, on June 25, 1950, North Korean communist forces launched a massive surprise attack on South Korea quickly overrunning the capital.   U.S. Intervention was ordered on June 27 by President Harry S. Truman on the same day the U.N. invoked military sanctions against North Korea.[1]   As a citizen of Puerto Rico, my grandfather was also a citizen of the United States, and his dual citizenship in each country would prove desirable to the armed forces, as well as his college experience.   Less than a year later, young Francisco would put his studies on the shelf when his country called. As a student at the University of Puerto Rico, my grandfather had some experience in the R.O.T.C., and he could also speak Spanish and English, so his qualifications for the military were more than adequate for what the military needed and he was inducted on October 5, 1951.   For young Pvt. Martin, adjusting to life in the military was no easy task: â€Å"It was difficult.   The transition from being a University student, to being a trainee preparing to go to war was not easy.   It was a drastic change in mentality and attitudes. After all, it was sort of ‘brain storming’ in order to prepare the soldier to go to possible ‘combat areas’ as was called.†[2]   After four months of basic training in San Juan and Salinas, Puerto Rico, Pvt. Martin found out that he would be going to South Korea, which came as no big surprise.   However, finally hearing about his destination filled him with fear and trepidation, and he worried about what would come next.   While his commanding officers repeated that it was their duty to serve and go to Korea, this did little to quell his fears. My grandfather’s unit left Puerto Rico in April of 1952; at the time he was twenty-one years old and celebrated his twenty-second birthday on the way past Honolulu, Hawaii.   He describes the long journey by boat to South Korea as being difficult, uncomfortable, and lacking enough fresh water for the troops.   â€Å"We showered with salt water†¦ It was awful†¦ We spent approximately one month on board. We passed Hawaii and reached Japan; it was civilization at last!†[3]   The experience of Japan after the long journey was a welcome relief.   In particular, Tokyo proved to be an eye-opening experience for the young Puerto Rican American soldier, and made life off the ship that much more enjoyable:   â€Å"Nice food, big city†¦Ã‚   No more rotten eggs for breakfast as in the ship. No more seawater for bathing.   No more nasty odors and boring hours.†[4]   After being initially assigned by to be a translator because of his ability to speak Spanish and English, he was slowly beginning to adjust to life in the army, of course helped by being in the big, fast city of Tokyo.   However, before too long, he and his unit were finally shipped to South Korea to continue their duty and fight the communists of the North. My grandfather left Tokyo by train, leaving behind the many creature comforts of life in the big city, such as hot food and comfortable beds.   Back on the old, uncomfortable train he was forced to sleep on the floor with the rest of the men, or on the hard, wooden seats.   The only food they had for the trip was canned rations of spaghetti and meatballs, and once again life in the military seemed harsh and monotonous.   After the long train ride and a short ferry ride, they were finally on the mainland of Asia and in South Korea. When arriving in Pusan in the summer of 1952, it became immediately clear to all the soldiers that they were in a war zone: â€Å"On our arrival to Pusan, we could here the guns from far away.†[5]   There was no mistaking that there lives were now at stake, and the uncomfortable boats and the trip to South Korea did not look so bad. My grandfather remembers vividly his early days in South Korea: â€Å"I was assigned to the Second Division.   This army division arrived to Korea in 1950.   In 1951, the 9th Infantry regiment played an important role in the offense and defense in Korea.   I was there.†[6]   He recalls the large military presence and the continuous movement of trucks, tanks, and troops coming and going. He also remembers the differences in the attitudes of the soldiers, which depended highly on which direction they were heading: â€Å"Soldiers were leaving Korea and heading to Tokyo in their way back home (from U.S.A Puerto Rico, Colombia, and other countries in South America).   We (the incoming troops) were sad.   But they (the ones leaving) were very, very happy; it is understandable that after fourteen months in the combat zone.†[7]   Pvt. Martin prepared himself for the idea of spending the next fourteen in the combat zone, but failed to realize at first that the main feelings would be of alienation. After going through the long journey to get to South Korea, my grandfather found himself deep in a learning experience upon arrival, with little companionship from any fellow Spanish-speaking soldiers: â€Å"I went through a learning period.   Everything was new for me; nobody spoke Spanish. It was a harsh process of adaptation because everything was uncertain.†[8]   In addition to the hard adjustment of life in a combat zone, he was also met with repeated stories of the violence that took place not far from his post, which filled him with even more anxiety: â€Å"I was fearful after listening to all the stories of the battles, the misery, and violence.   Everybody around me was very pessimistic.   I was sure that I was not going to make it.†[9] The young soldier would hear stories of the biggest battles while in South Korea, including â€Å"Bloody Ridge,† which was the name given to the twelve-day siege waged by the men of the 9th Infantry regiment against a communist held hill in the fall of 1952.   Because of security reasons, the military publication Stars and Stripes would not disclose the exact location of the bloody battle, and soldiers in my grandfather’s regiment were left to wonder just how far away the violence raged. He would even hear stories about his fellow Puerto Rican soldiers fighting and dying in the battle of Kelly Hill, which also occurred in the fall of 1952, making him realizing the deadly cost of the war: â€Å"The Puerto Rican regiment (the 65th infantry regiment) participated in ‘Kelly Hill Battle’ that happened in the fall of 1952.   Half of the 743 Puerto Rican soldiers that died in the war, died in this battle.†[10]   But, as with so many soldiers and civilians caught in combat zones, it was only the faith in his God that gave him the strength to ignore his fear and do his duty.   My grandfather credits this for returning home and proclaims, â€Å"My faith was the only thing that kept me alive.†[11] As a soldier, Pvt. Martin served in the 9th Infantry regiment for around a year, moving to and from many different locations throughout South Korea.   Despite his close proximity to the frontlines, he was fortunate enough to avoid all major combat events.   Though he knew that his fellow soldiers were fighting and dying, he did his duty as assigned, not matter how fearful he was or how dangerous the duty seemed: â€Å"I did not fight a person-to-person combat or patrols.   But I stood for guard many times.   I remember guarding from 12:00am until 4:00am in a wet, cold and scary dangerous forest. Nights were horrible.   There were constant bombings but we had to get used to them and pray for our lives.† [12] One time on guard duty, he suffered the lowest moment of his time in Korea: â€Å"While supervising guards and moving the soldiers to different posts, one of my legs suffered frostbite.   I was hospitalized for a period of time and received treatment.   Once I was cured, I was sent back to the frontlines.   In that period, I was serving in a technical capacity.   I was part of a special unit called I.R.I.   That unit was in charge of distributing tools and explosives to those soldiers assigned to difficult missions as mine finding.†[13]   Once again, it was his religious faith that helped get him through the most difficult times of the war. Though my grandfather did not experience any serious combat while in South Korea, the threat of combat was always present.   When coupled with the often monotonous life of being a soldier, and the extremely hot and wet summers and extremely frigid winters, the days and nights could drag on and become terribly lonely and fearful times.   The only things that usually made this go away were the letters and news from back home: â€Å"Receiving letters was very important. Receiving mail from the family and friend brought me happiness and strength.†Ã‚   This was especially true of the letters from his young wife:   â€Å"Ana’s letters were well received and expected.   She was very consistent in writing and that helped me a lot.†Ã‚   In addition to letters from loved ones, the soldiers were sometimes offered breaks from constant life on the frontlines. Trips to Japan for rest and recuperation offered soldiers a welcome break from soldier life, and according to my grandfather: â€Å"I spent a week in a city called Sasebo Kokura.   It was nice, good food, movies, and trips to the city, dancing in the fort, rest, and sleep.   But after a period of â€Å"relaxation and distraction† I was sent back to Korea, but this time by plane.†[14] Even away from the war zone, terrible things can occur, and the plane ride back from Japan would stay with my grandfather for the rest of his life:   â€Å"The flight was dangerous, the plane had no seats.   I was standing strapped to the wall.   It was a horrible and traumatic experience.   Today I suffered of ‘flight fear syndrome.’   I still have flashbacks of that moment.†[15]   However, with his strong faith and fortune to avoid serious combat while there, he avoided many of the pitfalls that claimed other soldiers such as depression, alcoholism, and mental illness. There were also some good times in South Korea, which my grandfather recalled fondly, especially Christmas of 1952.   The Army threw a large Christmas party complete with treats and Christmas dinner:   â€Å"There was ice cream, turkey, fruitcake, juice, and candy†¦ It felt like home.   I went to mass, we received letters, and I even received food from home!   I still remember that day; we had a Christmas tree and everything that goes with it.†Ã‚   [16] What made the holiday even better for the young soldier is that it would not be long that he would be able to leave South Korea.   He recalled: â€Å"By that time, there were three or four more moths to go — we were ready to rotate–other troops would replace us.†[17] However, he still had a few more months to go and realized that anything could happen, as the stories of battles and casualties continued to pour in.   But, he could not get around the fact that he was so close to the end of his time in South Korea.   Around March of 1953, Pvt. Martin received news that his time in Korea was up.   As he lived in a bunker at the time and news was delivered by a messenger, he remembers when a messenger came to his quarters and stated: â€Å"You, F. Martin, are leaving Korea. You are heading to Tokyo (back to Seoul and the Tokyo).  Ã‚   A modern ship will take you back to the U.S specifically to Seattle, Washington.†[18]  Ã‚   And, after fourteen months in the combat zone, his time was up and he could leave with the satisfaction that he served his country and did his duty.  Ã‚   He transferred to the U.S. Army Reserve on June 23, 1953, and finally finished his military service with an honorable discharge on October 6, 1959, after a full eight years in service. After his experience in Korea, my grandfather took with him many lessons learned about life and war.   His view of the war is that there were no clear winners.   Tens of thousands of Americans died, along with countless more Koreans, Chinese, and Russians.   However, he cannot help but feel that some progress was made concerning the state of South Korea:   â€Å"South Korea obviously gained†¦ Today it is a prosperous, well-developed nation, technologically advances and democratic.†[19] But, he also acknowledges that the conflict itself failed to succeed in its greater goals: â€Å"On the other hand, that place is a divided nation! North and South are divided! Families separated! North Korea today is in bad shape; hunger, famine, no democracy at all.†[20]   Though my grandfather did his duty, he does not claim to be a politician or have answers to the most complex political questions facing humanity. He prefers to be a kind, decent man that loves his family and tries to impart his simple wisdom whenever possible.   Though many memories of Korea stay with him, he considers himself fortunate to be able to share his wisdom and experiences with his children and grandchildren, and is proud to be both Puerto Rican, and a citizen of the United States. Bibliography Martin, Francisco. Interview by author.   Written notes.  Location, date month year. [1] Francisco Martin. Interview by author.   Written notes.  Location, date month year. [2] Ibid. [3] Ibid. [4] Ibid. [5] Ibid. [6] Ibid. [7] Ibid. [8] Ibid. [9] Ibid. [10] Ibid. [11] Ibid. [12] Ibid. [13] Ibid. [14] Ibid. [15] Ibid. [16] Ibid. [17] Ibid. [18] Ibid. [19] Ibid. [20] Ibid.

Is the Kennewick Man a Caucasoid

Was Kennewick Man Caucasoid? Short answer—no, DNA analysis has resoundingly identified the 10,000-year-old skeletal remains as Native American. Long answer: with the recent DNA studies, the classification system that theoretically separated human beings into Caucasoid, Mongoloid, Australoid, and Negroid has been found to be even more error-prone than before. History of the Kennewick Man Caucasoid Controversy Kennewick Man, or more properly, The Ancient One, is the name of a skeleton discovered on a river bank in Washington state back in 1998, long before the ready availability of comparative DNA. The people who found the skeleton at first thought he was a European-American, based on a cursory look at his cranium. But the radiocarbon date put the mans death at between 8,340–9,200 calibrated years before the present (cal BP). By all known scientific understandings, this man could not have been European-American; on the basis of his skull shape he was designated Caucasoid. There are several other ancient skeletons or partial skeletons found in the Americas ranging in age from 8,000-10,000 cal BP, including Spirit Cave and Wizards Beach sites in Nevada; Hourglass Cave and Gordons Creek in Colorado; the Buhl Burial from Idaho; and some others from Texas, California, and Minnesota, in addition to the Kennewick Man materials. All of them, in varying degrees, have traits that are not necessarily what we think of as Native American; some of these, like Kennewick, were at one point tentatively identified as Caucasoid. What is Caucasoid, Anyway? To explain what the term Caucasoid means, well have to go back in time a little—say 150,000 years or so. Somewhere between 150,000 and 200,000 years ago, anatomically modern humans—known as Homo sapiens, or, rather,  Early Modern Humans (EMH)—appeared in Africa. Every single human being alive today is descended from this single population. At the time we are speaking, EMH was not the only species occupying the earth. There were at least two other hominin species: Neanderthals, and the Denisovans, first recognized in 2010, and perhaps Flores as well. There is genetic evidence that we interbred with these other species—but that is besides the point.   Isolated Bands and Geographical Variations Scholars theorize that the appearance of racial characteristics—nose shape, skin color, hair and eye color—all of that came after some EMH began to leave Africa and colonize the rest of the planet. As we spread out over the earth, little bands of us became geographically isolated and began to adapt, as humans do, to their surroundings. Little isolated bands, together adapting to their geographic surroundings and in isolation from the rest of the population, began to develop regional patterns of physical appearance, and it is at this point that races, that is, different characteristics, began to be expressed. Changes in skin color, nose shape, limb length, and overall body proportions are thought to have been a reaction to latitudinal differences in temperature, aridity, and amount of solar radiation. It is these characteristics that were used in the late 18th century to identify races. Paleoanthropologists today express these differences as geographical variation. Generally, the four major geographic variations are Mongoloid (generally considered northeastern Asia), Australoid (Australia and perhaps southeast Asia), Caucasoid (western Asia, Europe, and northern Africa), and Negroid or African (sub-Saharan Africa). Bear in mind that these are broad patterns only and that both physical traits and genes vary more within these geographical groups than they do between them. DNA and Kennewick After Kennewick Mans discovery, the skeleton was carefully examined, and, using craniometric studies, the researchers concluded that the characteristics of the cranium matched closest to those populations who make up the Circum-Pacific group, among them Polynesians, the Jomon, modern Ainu and the Moriori of the Chatham Islands. But DNA studies since then have conclusively shown that Kennewick man and the other early skeletal materials from the Americas are in fact Native American. Scholars were able to recover mtDNA, Y chromosome, and genomic DNA from Kennewick Mans skeleton, and his haplogroups are found almost exclusively among Native Aemricans—despite the physical similarities to Ainu, he is significantly closer to other Native Americans than any other group worldwide. Populating the Americas The most recent DNA studies (Rasmussen and colleagues; Raghavan and colleagues) show that the ancestors of modern Native Americans entered the Americas from Siberia via the Bering Land Bridge in a single wave beginning about 23,000 years ago. After they arrived, they spread out and diversified. By Kennewick mans time about 10,000 years later, the Native Americans had already populated the entire North and South American continents and diverged into separate branches. Kennewick man falls into the branch whose descendants spread into Central and South America. So Who is Kennewick Man? Of the five groups who have claimed him as an ancestor and were willing to provide DNA samples for comparison, the Colville tribe of Native Americans in Washington State are the closest. So why does Kennewick Man look Caucasoid? What researchers have found is that human cranial shape only matches DNA results 25 percent of the time and that the broad variability noted in the other patterns—skin color, nose shape, limb length, and overall body proportions—can also be applied to cranial characteristics. Bottom line? Kennewick man was a Native American, descended from Native Americans, ancestral to Native Americans. Sources Meltzer DJ. 2015. Kennewick Man: coming to closure. Antiquity 89(348):1485-1493.Raff JA. 2015. Genome of the Ancient One (a.k.a. Kennewick Man). Human Biology 87(2):132-133.Raghavan M, Steinrà ¼cken M, Harris K, Schiffels S, Rasmussen S, DeGiorgio M, Albrechtsen A, Valdiosera C, à vila-Arcos MC, Malaspinas A-S et al. 2015. Genomic evidence for the Pleistocene and recent population history of Native Americans. Science 349(6250).Rasmussen M, Sikora M, Albrechtsen A, Korneliussen TS, Moreno-Mayar JV, Poznik GD, Zollikofer CPE, Ponce de Leà ³n MS, Allentoft ME, Moltke I et al. 2015. The ancestry and affiliations of Kennewick Man. Nature 523:455.

What Is Chemical Engineering

Chemical engineering sits at the nexus between science and technology. Its one of the major engineering disciplines. Take a look at what exactly chemical engineering is, what chemical engineers do, and how to become a chemical engineer. What Is Chemical Engineering? Chemical engineering is applied chemistry. It is the branch of engineering concerned with the design, construction, and operation of machines and plants that perform chemical reactions to solve practical problems or make useful products. It starts in the lab, much like science, yet progresses through the design and implementation of a full-scale process, its maintenance, and methods of testing and improving it. What Is a Chemical Engineer? Like all engineers, chemical engineers use math, physics, and economics to solve technical problems. The difference between chemical engineers and other types of engineers is that they apply knowledge of chemistry in addition to other engineering disciplines. Chemical engineers sometimes are called universal engineers because their scientific and technical mastery is so broad. You could consider a chemical engineer to be a type of engineer who knows a lot of science. Another perspective is that a chemical engineer is a practical chemist. What Do Chemical Engineers Do? Some chemical engineers make designs and invent new processes. Some construct instruments and facilities. Some plan and operate facilities. Chemical engineers also make chemicals. Chemical engineers have helped develop atomic science, polymers, paper, dyes, drugs, plastics, fertilizers, foods, petrochemicals, pretty much everything you can imagine. They devise ways to make products from raw materials and ways to convert one material into another useful form. Chemical engineers can make processes more cost-effective or more environmentally friendly or more efficient. Chemical engineers also teach, work with the law, write, create new companies, and perform research. As you can see, a chemical engineer can find a niche in any scientific or engineering field. While the engineer often works in a plant or lab, shes also found in the boardroom, office, classroom, and out at field locations. Chemical engineers are in high demand, so they typically command higher salaries than chemists or other types of engineers. What Skills Does a Chemical Engineer Need? Chemical engineers work in teams, so an engineer needs to be able to work and communicate  with others. Chemical engineers study mathematics, energy and mass transfer, thermodynamics, fluid mechanics, separation technology, matter and energy balances, and other topics of engineering, plus they study chemical reaction kinetics, process design, and reactor design. A chemical engineer needs to be analytical and meticulous. Someone who is great at chemistry and math and loves solving problems would enjoy the discipline. Typically chemical engineering progresses to a masters degree because theres so much to learn. More About Chemical Engineering If youd like to learn more about chemical engineering, start with reasons to study it. View the chemical engineer job profile and learn how much money an engineer makes. Theres also a handy list of types of jobs in chemical engineering.

The Pleasure Of Good Poetry Essay - 2201 Words

The pleasure of good poetry about the pain of love William Shakespeare is one of the most valued and inspirational poets, not only in the English speaking world but world wide. For example, his work influenced strongly Johan Wolfgang von Goethe, one of Germany’s most famous poets, and important figure in the Enlightenment movement in Germany. â€Å"Romanticism was driven by the ‘Sturm und Drang’ (Storm and Stress) movement, exemplified [†¦]in the earlier writings of Goethe.† During the Romanticism William Wordsworth wrote essays about the essence of good poetry. In this essay I will argue how Wordsworth’s essence is found in both Shakespeare’s and Goethe’s work, and how this relates to why Goethe’s poetry should be included in The Norton Anthology of Poetry. For the argument I chose Shakespeare’s â€Å"Sonnet 33†, Wordsworth’s â€Å"Preface to Lyrical Ballads†, and Goethe’s â€Å"Welcome and Farewell†. In his essay â€Å"Preface to the Lyrical Ballad† Wordsworth claims that â€Å"good poetry is the spontaneous overflow of powerful feelings† and that it is the purpose of poetry â€Å"to illustrate the manners in which our feelings and ideas are associated in a state of excitement† and to give pleasure. Thereby he stresses the importance of emotions, and continues by saying that the feelings during an experience give the experience importance, not vice versa. Thus he prioritises feelings over reason, which is typical for the Romanticism. This is very important as pleasure is the only reason why we canShow MoreRelatedAristotle s Views Of Poetry Essay1671 Words   |  7 PagesSocratic moral philosophy is important in poetry because it engages poets in rational thinking when making poems. Poetry is mostly communicated through written texts; it can be used to expand one’s knowledge of himself or herself and the world. However, philosophers disparage poetry by its composition and senses such as imitation, representation, fiction, and expression. On this note, Socrates used philosophical explorations to criticize the role of poetry in the world. Many poets engage in imitationRead MoreThe Theory Of Utilitarianism By Jeremy Bentham And John Stewart Mill903 Words   |  4 Pagesmoral principle, the principle of utility. Bentham’s principle of utility is stated in chapter one of â€Å"Principles of Morals and Legislation†, â€Å"By utility is meant that property in any object, whereby it tends to produce benefit, advantage, pleasure, good, or happiness, (all this in the present case comes to the same thing) or (what comes again to the same thing to prevent the happening of mischief, pain, evil, or unhappiness to the party whose interest is considered† Which in short just meansRead MoreLoving Un Truth, and Fain in Verse My Love to Show1407 Words   |  6 Pagespresents the dual theme of how to write good poetry and how to win the favour of a beloved. The poet even implies the question whether it is possible to a good poem aiming at winning the beloved. At the very beginning of the sonnet Sidney makes it clear that he writes the sonnet in order to win Stella. Here he employs the simplest means—which any lover does, namely, the pain-pleasure-knowledge-pity-love method: â€Å"†¦ she might take some pleasure of my pain; Pleasure might cause her read, reading might  makeRead MoreThe Effects Of Poetry On His Noble State1412 Words   |  6 PagesThroughout Republic, Socrates discusses elements that comprise his ideal city. More specifically, in Republic X, Socrates examines the impact of poetry on his noble state. Coming from a negative standpoint, Socrates says that poetry is detrimental to the city for two reasons: one is that, â€Å"[poetry] arouses, nourishes, and strengthens this [inferior] part of the soul and so destroys the rational one†¦Ã¢â‚¬ , and the other, â€Å"an imitative poet puts a bad constitution in the soul of each individual by makingRead MoreCriticism Of Utilitarianism By John Stuart Mill895 Words   |  4 Pagesphilosopher and strong advocate of the moral theory, utilitarianism. Utilitarianism centers on the idea that whether actions are morally right or wrong depends on their outcomes. Significantly, â€Å"the only effects of actions that are relevant are the good a nd bad results that they produce† (Nathanson). But this has led to many interpretations of utilitarianism and to challenges and criticisms it has receive over the centuries. Such opponents not only included other moral theorist, but supporters ofRead MoreAnalysis Of May Swensons Poem The Centaur1723 Words   |  7 Pagesmake the reader feel a certain emotion, or even to share a distinct memory with their reader. Poetry has helped authors focus their readers on their work by achieving themes that may portrayed in several pieces of their work. In May Swenson’s case, she used a variety of techniques to create different emotions for the reader, while expressing certain periods of her life. May Swenson uses nature in her poetry to personify sexuality and make it into a repetitive theme in her work. Many of Swenson’s criticsRead MorePoetry Is Not Just The Vision Of The Writer1036 Words   |  5 PagesPoetry exists at a junction between language and state of mind. P oetry is not just the vision of the writer put to a page, meant to evoke and inspire readers. Poetry is thoughts concealed given breath—a story reflecting the interior landscape of the mind. Just as it can be a breath of air, poetry can grip the heart—the mind can be an awfully dark place. Within gothic poetry the horror and fears of the poet lie just beyond the words of the poem itself. The words are emotional viscera given form.Read MoreEssay about William Wordsworth1193 Words   |  5 PagesApril 7, 1770, at Cockermouth in Cumberland, England. His poetry, and especially his poems on solitude, must have been heavily influenced by the death of his mother and the splitting up of his family when he was only eight (Kilvert 1). At that time, fate sent him to live in Hawkshead, England, where his teacher started him writing poetry. Wordsworth got his higher education at Cambridge, his memories of which play a part in his later poetry (Noyes 201). Fate again stepped in wh en, as a young man,Read MoreWhen Death Dies Where Does Death Go1181 Words   |  5 PagesWhen death dies where does death go. Good morning fellow poetry lovers I am Julian Nylen and I flattered to have this opportunity to share my iinterpitation of poetry. today I will be analaysing how the famous metaphysical poet, john donne has used poetic techniques and devices to develop multiple themes for his poem, death be not proud. The themes I believe he has developed are; That death should not be proud, Death is a transitional stage, and the belief that the eternal kingdom lies beyond Read More How does William Wordsworths poetry fit into the literary tradition1055 Words   |  5 PagesWilliam Wordsworths poetry fit into the literary tradition of Romanticism? Q. How does William Wordsworths poetry fit into the literary tradition of Romanticism? A. Romantic poetry was an artistic movement of the late 18th and early 19th century. It dealt with nature, human imagination, childhood and the ability to recall emotional memories of both happiness and sadness. Before Wordsworth began writing his revolutionary new style of poetry, all preceding poetry had a very different

Project On Digital Ticketing System Samples †MyAssignmenthelp.com

Question: Discuss about the Project On Digital Ticketing System. Answer: Introduction This assessment aims at designing a learning schedule for the team working the project on digital ticketing system in Riverina Agriculture and Lifestyle (RALS). The schedule helps in planning activities and roles for all group members when they work outside the meeting schedule. The paper also contains a communication plan for the group during the entire period of the project. The communication plan highlights the methods that will be used to relay information among members of the group and other stakeholders in the project. The final section of the paper is a reflection of the team during the undertaking of the project. Ideas by team members Action plan for the future Securing the system from fraud by manipulation. The digital ticketing system should have security features that will prevent it from breaking down from time to time. The system will be made secure by designing complex software to detect and block any security threat to the ticketing system. The servers to the system will also be located at a central secure point where there are no disruptions Use of serial numbers in the digital tickets so as to make the tickets more authentic In order to improve the authenticity of the tickets issued using the system, its important that the system allocates unique serial numbers for each ticket issued and this would prevent the use of fake tickets. Use of smart card based system The smart card will be used to store data on the tickets issued. The two tickets inserted on a reader will do all the calculations required and transfer the data to the servers safely. Power backup It is important that the ticketing system is connected to a standby source of power so as operations cannot stall as a result of a power outrage. User friendliness The ticketing system being designed should be easy to use. Every customer should be able to operate the machine with ease and to understand the contents of the receipt without struggling. Assumptions The tickets to be issued are not transferable All the materials will be procured through the resource manager The ticketing system will be smart card based Questions arising What are the risk factors facing the project? What are the resources required for the project? To what extent is each member of the project team contributing to development of the system? Which resource needs and procurement needs are required in order to develop the system successfully? What are the costs that will be incurred to develop the system successfully? There are eight stakeholders to be involved in this project. Each of the eight stakeholders plays a unique role in the company or in development of this system. It is therefore important to ensure that all stakeholders understand the goals and objectives of the project as well as the working of the system being developed (Callahan, Stetz Brooks, 2011). The following are the stakeholders involved in this project: management of the company, Employees, suppliers of the project materials, customers of RALS. This can only be achieved through effective and timely communication to all the stakeholders. The following is the communication plan that will be used to communicate with stakeholders of RAL and those involved in this project. Stakeholder Method of communication Frequency of communication Management Face to face informal meeting Writing of progress reports Daily face to face meetings Weakly progress reports Employees Internal memos Before the beginning of the project. After completion of the project. Suppliers of materials required to develop the system. Use order papers to place orders. Mobile phone communication Payment vouchers First week of commencing the project. During payment of goods delivered. Any time that need for additional materials arises. Customers Notices on the companies premises At the end of the project Project team Project team meeting Daily Team manager Weekly face to face meetings Emails Weakly Other Outside groups Notices As to be determined by team members. Resource manager Face to face meetings Weakly The communication methods chosen to communicate with each of the stakeholders identified above are very effective. The method is chosen depending on the role played by each of the stakeholders in the project. The major stakeholders in this project are the team managers and the management of the company. Face to face meetings are important for this group of stakeholders since it is necessary to explain and illustrate points physically concerning the project. The information communicated to these stakeholders includes the progress of the project, the challenges faced during implementation of the project (Pitagorsky, 2007). Any requirements for the project may be communicated during these meetings. The frequency of communication depends on the role played by the stakeholder and the impact that the project has on the stakeholder. Employees of the company should be informed of changes in the ticketing system so that they can be prepared for the change. All other stakeholders that will be affected by the project are informed of the changes using the most convenient methods. My involvement in this project as resource manager has provided myself and other team members invaluable experience on the important role of leadership in undertaking a project successfully (Australia Blanton, 2015). Before undertaking this project, I didnt give a lot of weight on leadership inproject management and precisely resource management. However, I have come to appreciate the need of having good and committed leader in the project team in order to ensure that all the factors and roles involved in the project are coordinated properly. Team leaders also are important in assigning roles to team members and supervising to ensure everyone is able to play their part fully (Kloppenborg, 2015). The resource manager is expected to ensure that all the resource needed by the team are available on time. They are also in charge of the procurement.A leader also is a source of motivation to team members when their morale is low. The other importance of leadership that I witnessed as a res ource manager in the team is the great role that leaders play in solving problems when they arise (Chemuturi Cagley, 2010). An IT resource manager must be very skillful and full of knowledge concerning the IT systems and must have a deep understanding of the software programming. This is because, this is a very important component of any IT system and it determines the working of the whole process. In addition to these, the resource manager must have knowledge about the hardware components of the project being undertaken. Since any successful IT project is a combination of both hardware and software components. The resource manager needs to have a deep knowledge in hardware and software components needed in the project since they are in charge of the procurement process.The resource manager should have knowledge on accounting processes and book keeping since they have to account for all the resource used during the project. Conclusion The learning schedule prepared for this project is prepared to help track the progress of the project, the challenges faced and the ideas generated by team members. The schedule also discusses the questions raised by team members during the project implementation. The communication plan prepared identifies the stakeholders for the project and outlines the communication methods to be used communicate to each set of stakeholders. The frequency of communication for each set of stakeholders is also determined depending on their role in this project. References Australia, C. L., Blanton, S. (2015). Information Technology Project Management. Bruce, A., Langdon, K. (2009). Project management. Callahan, K. R., Stetz, G. S., Brooks, L. M. (2011).Project management accounting: Budgeting, tracking, and reporting costs and profitability. Hoboken, N.J: Wiley. Chemuturi, M., Cagley, T. M. (2010). Mastering software project management: Best practices, tools and techniques. Ft. Lauderdale, FL: J. Ross Pub. Ducros, M., Fernet, G. (2010).Project management guide. Paris, France: Editions Technip. Fox, W., Van, . W. G. (2007). A guide to project management. Cape Town: Juta. Heldman, K. (2011). Project management jumpstart. Hoboken, NJ: Wiley. Kloppenborg, T. J. (2015). Contemporary project management: Organize, plan, perform. Knight, J., Thomas, R., Angus, B., Case, J. (2012). Project management for profit: A failsafe guide to keeping projects on track and on budget. Lock, D. (2013). Project management. Burlington, VT: Gower. Lock, D. (2014). The essentials of project management. McCarthy, J. F. (2010). Construction project management: A managerial approach. Westchester, Ill: Pareto -- Building Improvement. Meredith, J. R., Mantel, S. J. (2012). Project management: A managerial approach. Hoboken, NJ: Wiley. Pitagorsky, G. (2007). The Zen approach to project management: Working from your center to balance expectations and performance. New York: International Institute for Learning, Inc. Schwalbe, K. (2009). Introduction to project management. Boston, Mass: Course Technology.

The Roles of Customers and Their Behaviour During Service Interactions

Introduction Customers react differently to various products and services within the market. This is influenced by their cultural backgrounds and their understanding of how a particular product works. It is important for firms to understand consumer behaviour and how it affects their consumption trends regarding a particular service or product.Advertising We will write a custom essay sample on The Roles of Customers and Their Behaviour During Service Interactions specifically for you for only $16.05 $11/page Learn More The service sector has become more complex and competitive and this has made the focus more directed toward meeting the needs of consumers. Firms have realised the importance of ensuring that the services they offer provide value to their customers. It is important for business enterprises to understand ways in which they can influence the behaviour and attitudes of their consumers toward their services in a positive manner. Customers and their behaviours have a huge role to play during service interactions. Customer Behaviour and Perceptions Lovelock, Patterson and Wirtz (2010, p. 44) argue that the user experience of a service has an effect on the behaviour of that customer within the market place where the service is provided. Several things have brought about changes within the service industry; for example, the relationships the employees of a firm have with the customers when they are providing the service, has a big impact on consumer behaviour. The initial impression created by an employee on a consumer when providing the service can influence negatively or positively, the customer’s perceptions. The way the service is delivered to the customer influences his or her perceptions regarding that particular product. A firm should ensure that the point where its service is offered is convenient for its customers and makes it easy for them to use it. The systems that are used for operating the service and de livering it to the customers should be efficient. These systems need to be suitable for the functions that they have been designed for to ensure that the customer’s experience of the service is pleasant. The systems should offer customers knowledge on how best to use the services that are being provided for their maximum satisfaction (Lovelock, Patterson Wirtz 2010, pp. 59-64). They should also be well equipped to deal with gaps in knowledge that exist within the clientele. Services that require technical know-how should be simplified to make it easy for the customers to access them. Firms should provide additional technical support to their customers on how they can use such services.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The interaction between a company and its customers is vital in helping to sustain positive and strong relationships. Bowden (2009, pp. 65-69) argues th at customer service employees within a firm should be able to understand the way customers make decisions within that given market. Customers need to be given adequate information regarding how a service works and the needs it is likely to satisfy. They should also be made to understand how that particular service is better than the alternatives, which are offered by the firm’s competitors. This information can be crucial in helping a customer to reach a positive conclusion regarding a service and if it meets his or her expectations. Customers act well within an environment where the perceived risk that occurs after using a particular product is minimal. A firm should have effective ways of handling customer’s complaints because they have an impact on consumer behaviour and perceptions regarding a service. Since there can be inconsistencies in the way the service operates, customers’ feedback is important in evaluating how a service performs in the market. Genui ne complaints by a customer should be resolved to ensure that he or she feels positive about the service. This boosts brand loyalty and encourages consumers to make a particular product their preference. Customer satisfaction is vital in ensuring that the perceptions of a customer toward the service that he is using remain positive (Wells Foxall 2012, pp. 73-75). A customer is likely to cherish a service that allows him or her to solve his problems or satisfy his needs. The perceptions of customers regarding the quality of service that is offered should be carefully analysed by the management for the organisation to create strong relationships with its customers. The level of competition in the service sector has become cutthroat and this requires business firms to evaluate the quality of the service they offer to their clients. According to Khatibi, Thyagarajan and Ahmad (2002, p. 27), the quality of a service depends on its ability to satisfy clients’ expectations. It also depends on the firm’s capacity to create an atmosphere that inspires confidence and trust among the customers. It is necessary for firms to evaluate the quality of the services they offer their clients to know whether they are on track or not. This evaluation can only be done through assessment of customers’ feedback and responses after they have used the service. Service products are intangible and firms cannot assess their quality and suitability in the market without engaging their customers. Customers can measure the attributes of a service more appropriately and can help a firm to understand whether it meets their desired standards.Advertising We will write a custom essay sample on The Roles of Customers and Their Behaviour During Service Interactions specifically for you for only $16.05 $11/page Learn More Customers are the targeted users of any service and they provide the necessary critical and diverse opinions regarding how a ser vice functions. For the customer feedback to be successful, firms should encourage their employees to improve their interactions with clients. Interaction with the customers helps the employees to understand the problems they are facing and how they can be resolved (Lin, Sher Shih 2005, p. 326). Employees must be trained to ensure that the quality of the services that are made available to the customers meets their expectations. Lovelock and Wirtz (2011, pp. 102-106) emphasise that the gap between what the customer expects and what he or she experiences while using the service should be narrowed. This is the only way through which a firm’s service can be able to meet the demands of its users. Customers’ opinions and feedback provide a good background through which a firm a can understand their preferences and behaviour. Firms can come up with concepts, which reflect the preferences of their customers to ensure that the service offered responds to their needs. The impr ovements to be made on a service can be obtained from the input customers offer to a firm in form of opinions and feedback. Companies can be able to formulate effective business strategies, which can be used to position their services within their target markets. The human factor during service interactions is critical in influencing consumer behaviour and attitudes toward a particular service. Customers associate the behaviour of the employees of a firm to the product itself and this creates a bias in the way they perceive the company as well as its commodities. Positive customer care initiatives by employees can make the clients regard the service as reliable and worth his or her money (Rogelberg, Barnes-Farrell, Creamer 1999, p. 425). Negative attitudes regarding the employees of a firm by the customers are likely to affect the perceptions they have of that service. Employees who are in direct contact with customers need to set priorities regarding the best way customers’ expectations can be achieved by the service being offered to them. The firm should understand the services it offers and the way it can make them stand out in the market. The firm should have a unique aspect in its offering, which makes its service resonate well with the expectations of its target customers (Rogelberg, Barnes-Farrell, Creamer 1999, p. 429). A business enterprise must identify the profile of its clients in terms of age, economic status, cultural background and gender, to understand their behaviour and attitudes toward the service it offers.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More This helps the firm to structure the attributes of its product by considering the behaviour and attitudes of the consumers. In this way, a firm is able to generate suitable marketing ideas that could assist it to improve the quality of services offered to its clients. Conclusion In conclusion, it is vital for a firm to understand the behaviour of its customers and their perceptions toward the services that it offers to them. This helps the firm to establish the necessary customer loyalty within the market it serves. An effective relationship between a firm and its clients helps a firm to evaluate the value its service has within a particular market. References Bowden, JLH 2009, ‘The process of customer engagement: a conceptual framework’,  Journal of Marketing Theory and Practice, vol. 17, no 1, pp. 63-74. Khatibi, AA, Thyagarajan, V Ahmad MI 2002, ‘Consumer perceptions on service quality of telemarketing in Malaysia’, Journal of Social Science, vol. 6, no. 1, pp. 25-31. Rogelberg, SG, Barnes-Farrell, JL Creamer, V 1999, Customer service behaviour: the interaction of service predisposition and job characteristics’, Journal of Business and Psychology, vol. 13, no.3, pp. 421-435. Lin, CH, Sher PJ Shih, HY 2005,‘Past progress and future directions in conceptualizing customer perceived value’, International Journal of Service Industry Management, vol.16 , no. 4, pp. 318-336. Lovelock, C Wirtz, J 2011, Services marketing: people, technology, strategy, 7th edn, Prentice Hall, Upper Saddle River, New Jersey. Lovelock, CH, Patterson, PG Wirtz, J 2010, Services marketing: an Asia-Pacific and Australian perspective, 5th edn, Pearson Australia, Sydney. Wells, V Foxall, G 2012, Handbook of developments in consumer behaviour, Edward Elgar Publishing, Cheltenham. This essay on The Roles of Customers and Their Behaviour During Service Interactions was written and submitted by user Travis Golden to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.